Imagine that you are a member of the HR department of a small retail
company and upper management has asked you to create a new employee
customer service training class for all new employees.
Write a five to six pages paper in which you:
Justify the use of a needs assessment of your company’s proposed
employee customer service training, stressing five (5) ways in which
such an assessment would expose any existing performance deficiencies.
Develop a customer service training implementation plan and determine the method of train
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